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Privacy Policy

Data Controller: Helen Garland

Email: mayrosecounselling@gmail.com

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1. Purpose of This Privacy Notice

This Privacy Notice explains how MayRose Counselling collects, uses, stores, and protects your personal information when you make an enquiry through the website, by email or text message/WhatsApp. I follow the UK GDPR, Data Protection Act 2018, and the NCPS Ethical Framework, ensuring your information is handled with care, confidentiality, and transparency.

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2. Information I Collect

When you contact me through the website or by email, I collect:

  • Your name

  • Email address

  • Telephone number (if provided)

  • The information you include in your enquiry

I ask that you only share information necessary for me to respond to your enquiry.

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3. How I Use Your Information

Your information is used to:

  • Respond to enquiries

  • Communicate with you about my services

  • Arrange introductory calls or appointments

  • Maintain appropriate business records

  • Comply with legal or regulatory obligations

I do not sell, rent, or share your personal information for marketing purposes.

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4. Legal Basis for Processing

Under UK GDPR, I process your information on the following lawful bases:

  • Legitimate Interests – to respond to enquiries and manage my counselling practice

  • Contract – where information is required to discuss or arrange services you have requested

  • Legal Obligation – where I am required to comply with legal or regulatory requirements

 

5. How Long Information Is Retained

  • If you make an enquiry but do not become a client, your enquiry information is kept only for as long as reasonably necessary and then securely deleted.

  • If you become a client, your information will be managed under the Client Privacy Notice provided at the start of therapy.

 

6. How Your Information Is Stored

I take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Information is stored using secure, password‑protected systems.

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7. Sharing Information

I will not share your information with third parties unless:

  • You have given consent

  • Disclosure is required by law

  • It is necessary to protect someone’s safety

  • It is necessary for legal or regulatory purposes

 

8. Your Rights Under UK GDPR

You have the right to:

  • Know what information is collected

  • Know why it is collected

  • Know how it will be used

  • Know who it may be shared with

  • Access and receive copies of the personal information I hold about you

  • Request correction of inaccurate information

  • Request restriction or objection to processing

  • Request erasure of your personal information (subject to legal exceptions)

  • Receive your personal information in a reasonable format

These rights may be limited by Data Protection legislation and may be refused where legal exemptions apply.

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9. Contact Information

If you have any questions about this Privacy Notice or how your information is processed, please contact: mayrosecounselling@gmail.com

If you wish to make a complaint about how your personal information is handled, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk

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